All orders normally ship within 24 hours (business days) from the time you place your order. UPS Next Day, 2-Day and 3-Day orders must be placed by 1:00 p.m. Central Time to ship the same day, Monday through Friday only (no weekend pick-up or delivery). For Overnight orders, if your item is out of stock, we will email or call you promptly. We will otherwise only email you if we are unable to ship within one week. We strive to have all items in stock at all times.

Within the US, we ship via the US Postal Service and UPS. Internationally, we ship via the US Postal Service. The cost for shipping and handling is calculated based on the shipping method you choose, the size and weight of your package(s), the destination, and the number of individual products you order.

All available shipping options for your specific order will be presented in your shopping cart prior to submitting your final order. For Canada and International orders, please note that any customs, duties and/or taxes that apply upon receipt of the order are the responsibility of the customer.

Active Videos is strongly committed to respecting the privacy of our customers. We won't sell, trade, rent or share your information with other companies or use your personal information for any reason other than processing your order or contacting you if there is a problem or question with your order.

Our shopping cart server uses a Network Solutions SSL Web Server Certificate which secures information by encrypting all data to and from this site (the strongest form of browser security). You can feel confident in knowing we take the security of your personal information very seriously. In fact, we believe entering your credit card information on our site is safer than giving it to a retail store or restaurant.

You may place your order on our website, or by phone, fax, or mail. Please see contact info in our Customer Care section (listed above).

If faxing in your order, please include your credit or debit card number along with expiration date. Also, include your email address and/or phone number in the event that we need to contact you with questions.

If mailing in your order with a personal check, your order may be held for your check to clear. Make checks and money orders payable to "One World Direct" and mail to:

Active Videos
Attn: Order Processing
10 First Ave E.
Mobridge, SD 57601

We accept Visa, Mastercard, American Express, Discover and debit cards.

We also accept Purchase Orders from Schools, Libraries, Hospitals, etc. (via fax or mail).

If you prefer to pay by check or money order, you can print your order information from the Shopping Cart or simply copy down your order information.

All prices listed in our site are in US Dollars. If you wish to convert US Dollars to your local currency, please visit xe.com.

Because of our presence in these states, orders with a shipping address in Texas will be charged 6.75% sales tax, and orders with a shipping address in South Dakota will be charged 6% sales tax.

Canada and International orders - Any customs, duties or taxes that apply upon delivery of the order are the sole responsibility of the customer.

All DVDs for purchase on our site will be designated either All-Region or Region 1. All-Region are not specific to any one region, and can be played on all DVD players in the US or abroad. Region 1 will work with North American DVD players only. However, many DVD players are multi-format. Check your manual for this feature.

VHS Video formats contained on our site are VHS-NTSC format only. We do not carry PAL or SECAM for those orders outside of North America that require this format. There again, many non-US VCRs are dual format and will play the NTSC format. Check your manual for this feature.

We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return unopened items within 30 days of receipt of your order (or gift) for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised.

A credit will appear on your statement within one to two billing cycles, or if you paid by check or money order, you will receive a refund check in the mail within 4 to 6 weeks. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items only to:

Active Videos Returns
1915 10th Ave West
Mobridge, SD 57601
USA

If you receive a defective or damaged video, please do not return it. Instead, email us for replacement instructions at customercare@activevideos.com.

We want our customers happy, so if you have a problem or complaint with something you've ordered from us, please contact us and we will do our best to resolve your specific issue.