Active Videos Ordering Information

ACTIVE VIDEOS

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A great selection of instructional dance, exercise & recreational videos

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Information About Ordering
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Shipping Costs
International Orders
Ordering Methods
Video/DVD Format & Regions
Privacy
Return Policy
Security
Shipping/Backorders
Taxes

Domestic Shipping

All orders normally ship within 24 hours (business days) from the time you place your order. The cost for shipping is calculated based on the shipping method you choose, the size and weight of your package(s), the destination, and the number of individual products you order. Your available shipping options will be presented in your shopping cart prior to submitting your final order.

UPS Next Day, 2-Day and 3-Day orders must be placed by 1:00 p.m. Central Time and USPS Express by 12:30 p.m. Central Time to ship the same day, Monday through Friday only (no weekend pick-up or delivery). For Overnight orders, if your item is out of stock, we will email or call you promptly. We will otherwise only email you if we are unable to ship within one week. We strive to have all items in stock at all times. If mailing in your order with a personal check, your order may be held for your check to clear.

International Orders

All international orders are sent via the US Postal Service. The cost for shipping is calculated based on the shipping method you choose, the destination country, the size and weight of your package(s), and the number of individual products you order. Your available shipping options will be presented in your shopping cart prior to submitting your final order.

If mailing in your order with a personal check, your order may be held for your check to clear. We will otherwise only email you if we are unable to ship within one week. We strive to have all items in stock at all times. Any customs, duties and/or taxes that apply upon receipt of the order are the responsibility of the customer.

Shipping/Backorders

Normally all orders ship within 24 hours from the time your order is received, Monday through Friday, excluding holidays and weekends. If an item is backordered, and it is determined it will take more than one week for shipment to go out, we will notify you. If mailing in your order with a personal check, your order may be held for your check to clear.

Ordering Methods

You can order via our secure internet server with your major credit or debit card. Just add the items you want to your shopping cart, and follow the instructions provided.

If you'd prefer to send a check or money order or your credit/debit card number, just add the item(s) you want to your shopping cart. You can then print the order form, or copy down the relevant information to include with your check/MO. Please include your email address and/or phone number in the event we need to contact you with questions or information about your order. Make your check payable to "One World Distribution". See our mailing address below. If mailing in your order with a check, your order may be held for your check to clear.

You can fax your order by adding the item(s) you wish to purchase to your shopping cart, and then either print the order form or copy down the relevant information and include it in your fax. Don't forget to include your credit or debit card number, along with the expiration date. Please include your email address and/or phone number in the event we need to contact you with questions. See our fax number below.

You can phone in your order using a major credit or debit card. See our phone number below.

We accept Purchase Orders from Schools, Libraries, Hospitals, etc., via mail or fax.

Mailing Address:

Make checks and money orders payable to: "One World Distribution" and mail to:

Active Videos
Attn: Order Processing
10 First Ave E.
Mobridge, SD 57601
USA

Phone:   Business to Business
             512-301-2933

             Customer Orders & Information
             Mon – Fri 7:00am – 9:00pm CT
             Saturday 7:00am – 3:00pm CT
             Sunday Closed

             800-342-4320
             605-845-5819

Fax: 605-845-7627

For order inquiries, product information or general questions email: customercare@activevideos.com

Video/DVD Format & Regions

Video formats contained on our site are VHS-NTSC format only. We do not carry PAL or SECAM for those orders outside of North America that require this format. However, many non-US VCRs are dual format and will play the NTSC format. Check your manual for this feature. All DVDs for purchase on our site will be designated either All-Region or Region 1. All-Region are not specific to any one region, and can be played on all DVD players in the US or abroad. Region 1 will work with North American DVD players only. Though again, many DVD players are multi-format. Check your manual for this feature.

Privacy

Active Videos is strongly committed to respecting the privacy of our customers. We won't sell, trade, rent or share your information with other companies or use your personal information for any reason other than our ordering process and to contact you if there is a problem or question with your order.

Return Policy

We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return unopened items within 30 days of receipt of your order (or gift) for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised. A credit will appear on your statement within one to two billing cycles, or if you paid by check or money order, you will receive a refund check in the mail within one to two months. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items only to:

Active Videos Returns
1915 10th Ave West.
Mobridge, SD 57601
USA

If you receive a defective or damaged video please do not return it. Instead email us for replacement instructions at customercare@activevideos.com.

We want our customers happy, so if you have a problem or complaint with something you've ordered from us, please contact us and we will do our best to resolve your specific problem.

Security

Our shopping cart server uses a Thawte SSL Web Server Certificate which secures information by encrypting all data to and from this site (the strongest form of browser security). You can feel confident in knowing we take the security of your personal information very seriously. In fact, we believe entering your credit card information on our site is safer than giving it to a retail store or restaurant.

Taxes

Because of our presence in these states, orders with a shipping address in Texas will be charged 6.75% sales tax and in South Dakota or South Carolina will be charged 6% sales tax.

Canada and International orders - Any customs, duties or taxes that apply upon delivery of the order are the sole responsibility of the customer.

Any questions at all? Please don't hesitate to contact us!